Retail Tech Insights: Specials Magazine
Christopher Davis has around three decades of experience in the industry, introducing numerous solutions and capabilities and replacing legacy systems. He began his career at PricewaterhouseCoopers (PwC) Consulting—owned by IBM Global Services—as a senior consultant after graduating in computer science from Brigham Young University. Being responsible for ERP transformation, he spent ten years at IBM implementing SAP solutions across the U.S. and globally. Later, he worked for various organizations such as Maytag, Whirlpool Corporation, Sleep Number Corporation, and Express Oil Change & Tire Engineers, leading IT teams and helping to rebuild their IT capabilities. Recently, Davis joined as a CIO at The Tile Shop, where he is enabling the company to undergo a significant technological, cultural, and organizational transformation, dealing with people, processes, and technology. According to you, what are the common problems that retailers face with the point of sale (POS) systems?
Top Field Service Point of Sale App 2025
Dan Callies, owner of Oak Creek Plumbing and Remodeling, built his business into a name homeowners know and trust. But behind the scenes, his gears were grinding under the weight of outdated and clunky customer payment systems. Out in the field, his technicians battled unreliable card readers and processed checks by hand, causing them to stack up at the office, waiting to be scanned in bulk. When a scanner wasn’t available, someone had to physically drive the checks to the bank. “I was literally paying people to drive around with checks,” Callies recalls. “It was both a liability and a waste of time.” The turning point came when he crossed paths with Jim Kolchin, CEO of iWallet, at a QSC conference. What started as a simple conversation quickly turned into a game-changer for his business. Kolchin pulled back the curtain on iWallet, a field service point-of-sale (FPOS) mobile app designed for home service providers to accept payments instantly, right on-site, without any added cost. Soon, Callies’ team adopted the app, and the chaos gave way to a welloiled payment process. Now, technicians can snap a photo of a check, deposit it instantly, and hand it right back to the customer—eliminating bank runs and the risk of lost checks. Credit card payments are processed with a quick tap, and for those who prefer direct transfers, iWallet’s ACH feature moves funds seamlessly into the company’s account. Plus, the app’s built-in reporting dashboard tracks every payment, fee, and deposit, streamlining reconciliation and saving hours of manual work. “Our goal is to simplify the payment process for service technicians by streamlining how they get paid while helping reduce overhead costs,” says Tracy Threa, product specialist. “With low flat-rate card fees, mobile check deposits, and tap-to-pay functionality, we make every transaction safe and cost-effective.” iWallet serves both small and large businesses, especially home service providers like HVAC contractors, plumbers, electricians, lawn care professionals, and even construction companies. While engaging with this client base, the company offers a straightforward onboarding process. It’s so simple that users don’t even need a formal walkthrough, thanks to the intuitive and user-friendly app design.
Top Jewelry Retail Software 2025
Every piece of jewelry shines because of craftsmanship and the intricate systems that keep a business running smoothly. From tracking sales and managing inventory, to coordinating with vendors and processing online orders, every task plays a critical role in driving growth. Adaptive Business Solutions is a trusted partner for jewelry retailers and manufacturers. The Adaptive Jewelry Extension on top of Microsoft’s Business Central simplifies these intricacies by uniting all functions within a single platform. Built for the industry’s unique needs, it streamlines daily operations, reduces errors, and gives businesses the visibility to make faster, smarter decisions. For decades, jewelry businesses have been burdened by siloed systems, POS solutions from one provider, accounting from another, vendor analytics from a third. This fragmented approach created inefficiencies, duplicate data entry, and poor visibility. The Adaptive Jewelry Extension suite of software was created to replace this patchwork with one unified platform. Built on Microsoft Business Central and enhanced with over 25 years of hands-on experience in jewelry manufacturing and retail, the company delivers a system designed around the realities of the trade. By consolidating every operation into a single workforce software, the platform ensures efficiency, accuracy, and scalability. Technology delivers real value only when shaped by deep industry insight. Adaptive has built that expertise by working with the world’s leading jewelry manufacturers and retailers, learning the nuances of the business and the challenges caused by outdated systems. Its fixed-cost, turnkey implementation model ensures projects move quickly, stay on budget, and minimize risk. “We walk the customer’s path alongside them, not just at the start, but through every step of their journey with us,” says Dan Cecil, principal at Adaptive. Making Every Decision Count The platfworm turns scattered data into a comprehensive business overview, from stock levels to sales performance, enabling better planning and quicker responses. Month-end reporting delays are replaced by real-time insights into what’s selling, what’s stagnant, and where profitability lies. The results are tangible. One client with USD 50 million in inventory reduced that figure by USD 10 million by using the system’s AI-driven forecasting and granular inventory analytics. Freed capital, reduced waste, and a better product mix turned technology into a direct contributor to the bottom line.
CXO INSIGHTS
The Possibility of Scan-and-Go POS Solutions
Rebecca Meyer, Director of IT - Commerce Applications and ECommerce, Kelly-Moore Paints
The Future of Localization Using AI
Jackie Long, Director of Merchandising Technology Initiatives, Bealls Inc
A Visionary in Retail Tech
Yang Lu, Chief Information & Digital Officer, Tapestry
Revolutionizing Retail Through Technology and Leadership
Mark Vos, President & Chief Information Officer, Lulus
Embracing Innovation for Grocery Growth
Jesus Mathus, Chief Information Officer, Superior Grocers
IN FOCUS
Optimizing Efficiency and Security in Field Service with POS Technology
Field service POS apps streamline transactions and inventory management while improving efficiency and security.
The Digital Shift in Jewelry Retail: Integrating Technology and Experience
Jewelry retail software is evolving into strategic platforms that enhance inventory control and customer insights while addressing integration and workforce challenges.
EDITORIAL
POS Solutions for the Future of Retail
Accordingly, the global POS software market is expanding. Valued at about USD 14.8 billion in 2024, it is projected to reach around USD 41.5 billion by 2034, growing at a CAGR of 10.9 percent over the forecast period.
Within this POS evolution, field service POS solutions have emerged as a critical enabler of the retail experience amid rapid e-commerce growth and changing shopper behavior. Mobile POS tools have become core to retail operations, enabling on-site sales with secure transactions that extend the reach of traditional stores. Rising omnichannel demand and strict data security needs are further driving the adoption of advanced, data-driven POS solutions with cloud-based deployment and integrated analytics.
Modern POS systems are unifying sales channels, inventory and customer data in real time, enabling seamless transactions and accurate stock management. Cloud-based platforms provide scalability and lower maintenance costs. Built-in analytics deliver actionable insights on sales trends, customer behavior and staffing needs on the go, helping retailers boost efficiency and profitability while enhancing the customer experience.
This edition of Retail Tech Insights explores the evolving landscape of retail technology solutions, highlighting how field service POS apps and other data-driven tools are redefining the retail industry.
It features thought leadership from industry experts, including Rebecca Meyer, vice president of technology at Kelly-Moore Paints. She highlights how Scan-and-Go POS solutions deliver deeper shopper insights and enable targeted marketing to enhance in-store efficiency and customer experience. Cameron McDonald, vice president of merchandising, planning & inventory (MP&I) | business intelligence + AI at Batteries Plus, explains how business intelligence drives smarter inventory, vendor collaboration and purpose-driven growth.
We hope this edition helps you identify leading point-of-sale solutions, including advanced field service POS applications that unify inventory and sales management and elevate customer experiences.




