iWallet
From Checks to Tap-to-Pay: Simplifying Field Payments

Dan Callies, owner of Oak Creek Plumbing and Remodeling, built his business into a name homeowners know and trust. But behind the scenes, his gears were grinding under the weight of outdated and clunky customer payment systems.

Out in the field, his technicians battled unreliable card readers and processed checks by hand, causing them to stack up at the office, waiting to be scanned in bulk. When a scanner wasn’t available, someone had to physically drive the checks to the bank.

“I was literally paying people to drive around with checks,” Callies recalls. “It was both a liability and a waste of time.”

The turning point came when he crossed paths with Jim Kolchin, CEO of iWallet, at a QSC conference. What started as a simple conversation quickly turned into a game-changer for his business. Kolchin pulled back the curtain on iWallet, a field service point-of-sale (FPOS) mobile app designed for home service providers to accept payments instantly, right on-site, without any added cost.

Soon, Callies’ team adopted the app, and the chaos gave way to a welloiled payment process. Now, technicians can snap a photo of a check, deposit it instantly, and hand it right back to the customer—eliminating bank runs and the risk of lost checks. Credit card payments are processed with a quick tap, and for those who prefer direct transfers, iWallet’s ACH feature moves funds seamlessly into the company’s account.

Plus, the app’s built-in reporting dashboard tracks every payment, fee, and deposit, streamlining reconciliation and saving hours of manual work.

“Our goal is to simplify the payment process for service technicians by streamlining how they get paid while helping reduce overhead costs,” says Tracy Threa, product specialist. “With low flat-rate card fees, mobile check deposits, and tap-to-pay functionality, we make every transaction safe and cost-effective.”

iWallet serves both small and large businesses, especially home service providers like HVAC contractors, plumbers, electricians, lawn care professionals, and even construction companies. While engaging with this client base, the company offers a straightforward onboarding process. It’s so simple that users don’t even need a formal walkthrough, thanks to the intuitive and user-friendly app design.

Beyond just simplifying payments, the company helps businesses grow through real-time reputation management—the practice of collecting, monitoring, and responding to customer feedback immediately, right at the moment of interaction. Usually, most companies send follow-up emails or texts after delivering a service, hoping the customer leaves a review. But often, those get ignored or forgotten.

With iWallet, customers are prompted to provide feedback instantly after making the payment, within the app. It’s quick, seamless, and happens while the experience is still fresh—turning every transaction into an opportunity.

This feature is the icing on the cake, and the results speak for themselves. Businesses have seen a 40 percent increase in reviews, especially on platforms like Google. That boost in online visibility directly supports business growth, offering benefits that go far beyond just simplifying payments.

To make iWallet widely accessible, the company is expanding integrations with more scheduling platforms to build smarter solutions that further enhance the user experience. The mission remains the same: help service technicians spend less time chasing payments and more time doing what they do best. Because when getting paid is effortless, businesses thrive—and so do the people behind them.

Today, for Callies and countless others in the home service industry, iWallet transforms daily payment hassles into seamless moments of success. More than just a tool, it has become a trusted partner in building stronger, faster, and more efficient businesses.