Jul 13 - 14, 2022, New York, NY
The disruption the past two years brought to the retail industry is here to stay. Now that the world has opened up, consumers are craving opportunities to shop in person, expecting their buying experience to be consistent both online and off. Consumer services companies need to focus on customer experience around the product/service, with emphasis on reduced friction, improved online presence, the adoption of New Age Technologies and AI, awareness of supply chain constraints, and the use of data and predictive analytics to grow market share. Retail and CPG companies must take advantage of growth opportunities in smart retail, using a context-driven shopping approach, connecting stores with IoT technology and building the expected sustainability principles into packaging and manufacturing processes.