It may have a new name and a new face but Summit Delivery Services is every bit of a reliable partner for consistent delivery of big-ticket items that its predecessors, Pillar Logistics, Border Transfer, and Control Transportation Services Inc. have been since 1987. With renewed vigor, the company is focused on upping the last mile delivery game.
The name “Summit” represents the company’s aspiration to reach the highest standards in delivery service and compliance. With the launch of the new brand, it presents a unified and coherent identity with Pillar’s recognizable and trustworthy name. The goal is to become the pinnacle of excellence in final-mile delivery by elevating the experience through reliable, timely and innovative solutions that set new benchmarks in the transportation industry.
“The new Summit Delivery Services brand signifies a rebirth of our company,” says Don Staniszewski, President.
“Rebranding our company and strategic planning became a company-wide initiative involving our entire management staff,” according to Michael Remick, Executive Vice President.
“Our rebranding is not just a name change—it’s a transformed focus on our core values, mission, and the high standards our clients have come to expect from us,” adds Kevin Allen, Vice President of Risk Management.
Seamless Last-Mile Delivery Across the U.S.
Expectations for logistics evolved in the 2020s. Clients want speed, professionalism, and reliability. This has driven retail stores across various markets to prioritize finding a proven transportation partner that can uphold their brand value with timely deliveries and a smooth experience. Summit Delivery Services recognizes that when consumers receive a delivery from them, they perceive it as coming directly from the retailer. This mindset drives the team to integrate with a partner’s brand.
Another key challenge revolves around ramping up delivery volumes without compromising service quality. This is especially true during peak periods such as Black Friday, where deliveries nationwide surge by 20 to 50 percent. Adept at navigating such demand spikes, the company precisely plans and executes shipment journeys, which spans proactive and transparent oversight of product movement, with the key factor being having capable/qualified delivery teams in place.
“We have built recognition for successfully managing surges, be it July 4th, Labor Day, Black Friday or any other major retail event,” says Jayme Namauleg, Vice President of Operations.
A Reliable and Scalable National Footprint
Operating across 48 states, Summit Delivery Services maintains 13 strategic locations from Florida to Northern California. This enables the team to effectively cover the nation and drives the flexibility needed to establish a presence in a new market within 30 to 60 days.
In addition to its brick-and-mortar locations, the company deploys top-tier traveling professionals to provide overflow services in other markets. These “rapid response” teams are strategically positioned across the country, ensuring they can address urgent needs promptly. Fully qualified and vetted professionals can be on-site within 48 hours, ready to deliver and assemble products while providing exceptional white glove service.
The new Summit Delivery Services brand signifies a rebirth of our company.
“Leading businesses rely on our offerings to support their extensive national supply chain footprint. They also use our proven shuttle services, cross-dock expertise, and inventory controls to enhance their operations and create seamless delivery experiences for end customers,” says Michael Remick.
Championing Customer Satisfaction
Consistently high customer service scores are a testament to its top-notch experiences and client satisfaction. The company’s focus on customer satisfaction has been a key factor in sustained success as one of the longest-standing, last-mile delivery businesses in the United States. To maintain this reputation, the company monitors each client’s customer service scores and comments, and takes prompt action to work on the insights from the assessments. Above all, these feedback loops reinforce its reputation for logistical integrity and reliability, consistently scoring as a top provider in the delivery provider rankings.
Internally, Summit Delivery Services empowers its workforce, both management and field personnel, with periodic training programs that instill a mindset of meeting and exceeding customer expectations. Avoiding shortcuts, the team always individualizes client needs, whether delivery, customer service or a combination of both. It operates on a guiding tenet that every interaction must leave a lasting positive impression on the client. This, combined with the team’s proficiency in conflict resolution and the company’s investment in providing career growth opportunities, ensures clients consistently achieve the desired outcomes.
The Culture behind the Success
Financial milestones or aggressive mergers and acquisitions is not a goal for Summit Delivery Services. Instead, it prioritizes slow, controlled growth, which has proven to result in longstanding relationships with clients and longer employment journeys. Integrity and ethics are core to its operations. Many accounts have been with the company for over 20 years. Likewise, most of the workforce, alongside the senior leadership team, boasts a similar tenure.
“It is not just about generating revenue but about providing reliable service and treating our people well,” says Staniszewski.
-
Our rebranding is not just about generating revenue but about providing reliable service and treating our people well.
Collectively, these factors form the driving force behind Summit Delivery Services’ position as a partner that consistently outperforms national averages and ranks within the top five percent in performance metrics.
From a workforce perspective, its senior leaders and account managers have witnessed very low turnover, highlighting the company’s consistency and dedication in retaining talent. This is rare in an industry where employee exits are rampant. Proud of its workforce, Summit Delivery Services continues to fortify its foundation of experience and a track record of delivering on promises.
Established Processes and New Beginnings
Powered by the philosophy of not merely selling the idea of excellent customer service but proving it in execution and measurable results, the rebranding to Summit Delivery Services marks the beginning of an exciting new chapter. Emerging from its legacy, it is setting a new standard in last-mile delivery.
With a renewed focus on integrity, customer satisfaction and scalable, reliable solutions, the company is a trusted partner for leading retailers across the U.S. Embodying its name, Summit Delivery Services is committed to reaching its milestones and solidifying its place at the forefront of the industry by ensuring every delivery meets the highest standards of quality and service.
