Ned Hill, Founder and CEOFrom multifamily residential spaces to commercial offices and retail stores, Position Imaging is transforming how goods are managed and delivered. Renowned for its cutting-edge precision tracking technologies in package logistics and asset location, the company is paving the way for a future where eCommerce fulfillment processes are simple, intuitive, and frictionless.
“We aim to be the ATM of first and last-mile deliveries by offering a lightning-fast, self-serve experience that builds brand loyalty,” says Ned Hill, founder and CEO. “We streamline our client’s front and back-end operations, providing technology for driving efficient order pickups and returns, increasing fulfillment speed, improving use of space, and building brand loyalty through fast and simple in-store fulfillment.”
The highly competitive retail landscape demands an intuitive, seamless omnichannel experience that exceeds customer expectations. Brick-and-mortar stores, mainly operating in the buy online, pickup in-store (BOPIS) space, were never designed to function as fulfillment centers. Yet, the surge of e-commerce has made that shift inevitable. The challenge lies not just in the logistics of storing and locating items but in fulfilling order pickups quickly to satisfy busy customers with high expectations. The better the pickup process, the more likely that online customers will become repeat customers.
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We aim to be the ATM of first and last-mile deliveries by offering a lightning-fast, self-serve experience that builds brand loyalty. We streamline our client’s front and back-end operations, providing technology for driving efficient order pickups and returns, increasing fulfillment speed, improving use of space, and building brand loyalty through fast and simple in-store fulfillment
This is where the company’s patented iPickup platform becomes a game changer. The solution takes the guesswork out of pickup and drop-off, helping retailers streamline their buy online, pick up in-store operations. It allows consumers to quickly and easily locate their items, including small and large orders, without having to interact with staff or lockers.
When a package arrives, it is scanned and assigned to a designated space within the iPickup storage area. The precise location of each package is then tracked using computer vision and proprietary laser guidance.
When the package is ready, the customer is notified, and a QR code is sent. Upon arriving at the iPickup station, the customer can scan the QR code, which directs them to the package using visual cues like lights and a screen display. All transactions have a secure, digital chain of custody, which ensures that only the intended customer can access the package. Retail staff can also benefit from reduced time spent locating items, allowing them to focus on their core tasks like serving and selling to customers.
A major U.S. retailer that implemented Position Imaging’s iPickup platform achieved a 15-second transaction time per pick-up—the fastest in the industry. The intuitive operation and speed of pickup had a very positive customer reaction, resulting in a 93 net promoter score and a 40 percent increase in foot traffic.
Despite being poised to disrupt BOPIS and BORIS at retail, Position Imaging’s roots remain deeply embedded in providing a high-tech, premium package management solution for the multifamily residential market. Smart Package Room, an award-winning AI-powered solution designed for apartment buildings, is the company’s flagship product and a clear example of its tech-first approach.
The sheer volume of packages delivered in multifamily properties can turn any front desk, lobby, or package room into a disaster zone, full of packages waiting to be picked up by residents. The rise of online shopping has made managing deliveries overwhelming for property managers and their staff. The Smart Package Room solution is putting this challenge to rest.
The system offers real-time package tracking, allowing residents to retrieve their deliveries without the hassle of sorting through the sea of boxes. Like its retail counterpart, the Smart Package Room solution uses a QR code system that unlocks the room and guides the resident to their package. Audio instructions, lights and laser guidance ensure a fast, accurate pickup that saves residents the hassle of wondering where their product is. The Smart Package Room solution features tracking areas for everything from envelopes to car tires, food delivery orders to dry cleaning, and more.
Position Imaging is taking the Smart Package Room platform beyond multifamily spaces into the commercial sector—transforming how office environments receive and deliver inbound deliveries. Offices increasingly opt for this technology to easily manage their internal mailrooms and external deliveries. The first major implementation is at a recognized brand’s headquarters in Los Angeles, with very impressive customer satisfaction scores that signal an equally promising future for its commercial applications.
The company also partnered with NCR Voyix Corporation, a global leader in digital commerce solutions, to streamline its integration process and quickly scale across retail solutions. This collaboration allows Position Imaging to efficiently deploy its technology across numerous stores.
By reimagining stores as spaces where cutting-edge innovation meets consumer convenience, Position Imaging sets a new standard for efficiency in the ever-evolving retail marketplace.
