Will Webrooming Protect Showrooming?
Retail Tech Insights | Thursday, January 23, 2020
Brands that embrace both showrooming and webrooming will gain their customers’ loyalty and stay ahead of their competitors.
Fremont, CA: Customers now are wittier that they make online purchases through their handheld devices without any assistance. In this period, they visit stores, examine the goods, and then go home to buy the item they want online. Some don’t even care to leave the store and purchase the products online right there via devices. When this scenario persisted, retailers viewed showrooming as a threat to brick-and-mortar businesses. On the other hand, uncertainties while buying online may force consumers to inspect products themselves in stores. This is not possible online irrespective of the devices used, and the condition especially applies to consumables where freshness and quality are key factors.
One perfect example showing the need for an in-store experience is Amazon’s move to brick-and-mortar that leverages both online and offline channels simultaneously. Customers look for the best experiences rather than lower prices. Retailers can interact with customers seamlessly through an omnichannel approach via mobile while they are in-store using geofencing technologies. They can also build apps to outshine the competition.
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Webrooming is the exact opposite of showrooming shopping behavior. It allows customers to do their research online, compares features, pricing, and availability of products, makes a decision, and then come into a physical store and purchase the product they want. It emphasizes the need for a retailer to have a website with a decent web search ranking, which can be either a proprietary website or coverage in a search engine or other websites, such as store directories. Digital marketers can take full advantage of this trend by developing an app that supplies all the details required by customers.
Brands that are aware of this trend use showrooming and webrooming to gain their customers’ loyalty. Also, shoppers who visit showrooms still exist. Shoppers can use their desktop at work, a laptop or tablet at home, and a mobile phone on the go to get the information they need. To cater to the needs of different types of buyers, customer experience should be delivered via an omnichannel platform.
Check out: Top Omnichannel Solution Companies
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