Why is Product Information Management indispensable?
Retail Tech Insights | Tuesday, March 08, 2022
The benefits of using a Product Information Management system in an e-commerce business.
FREMONT, CA: The rapid growth of e-commerce has made Product Information Management (PIM) indispensable. Product data is now managed centrally by every major omnichannel trade organisation in Europe using PIM. All the information required for marketing and selling a product by any wholesaler, retailer, or brand is focused under PIM through multiple distribution channels.
It is often believed that PIM and PIM system is interlinked. A PIM system includes the data for both internal and external systems. PIM system focuses on the internal systems including ERP, WMS, and external systems such as cash registers, CRM, marketplace, telephone sales, and the webshop. Whereas, PIM is more focused on optimising operational processes in an organisation by guaranteeing data quality. Merely purchasing the software is not adequate–it is quintessential to implement it precisely and educate employees about its benefits through various workshops.
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Currently, PIM is being used extensively by retailers and wholesalers. Brand owners and manufacturers with a lot of product data have also started managing it centrally using PIM for the benefits. The wholesalers and retailers collect the product information from the producers and supplement it with the data relevant to the customers. It is then published in their webshops and various other channels. The changes are automatically updated in the PIM system.
Operational, strategic and tactical advantages can be achieved by implementing PM systems to centralise product information. Five major benefits are :
1. Better Experience for Buyers: With the centralisation of product data inconsistency can be eliminated across all channels. For instance, the prices will stay consistent in all marketplaces or e-commerce websites. It is also possible to control what is to be shown and hidden from each channel.
2. Increased Sales: Search engine optimization(SEO) is a major part of PIM, ensuring increased traffic. With better product data the online conversion rates can increase up to fifty-six per cent.
3. Better Customer Satisfaction: Rich product information will help the end consumers to compare the products and select the best among them. This would in turn mean less number of product returns and replacements.
4. Expand Product Range: An efficient PIM system will display product categories in an orderly manner for better opportunities to sell them.
5. Efficient Internal Process: PIM implementation helps organisations to increase productivity and detect errors effectively.
The implementation of PIM systems is going to grow exponentially over the years as e-commerce is becoming an important part of today's world.
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