What Strategies Can Businesses Use For Last Mile Efficiency?
Retail Tech Insights | Wednesday, November 06, 2024
This article explains in detail the last-mile problem and how COVID-19 has added more complexities to it. It also provides different ways to address supply chain issues with last-mile problems.
Fremont, CA: The logistics sector is experiencing significant growth, and the rising demand for quicker and more efficient services has rendered last-mile delivery a vital component of supply chain management. Last-mile delivery refers to transporting goods and products from the warehouse to the customer's location.
Last Mile Problem
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The primary aim of last-mile logistics is to ensure the prompt delivery of packages to customers. The challenge associated with the last mile is that, although customers desire both free and rapid deliveries, this segment of the supply chain is often the most costly and time-intensive, accounting for up to 53 percent of overall shipping expenses. Any additional inefficiency within the last-mile process further escalates delivery costs.
How did COVID-19 add complexity to the last-mile delivery issue?
The COVID-19 pandemic led to a rise in e-commerce transactions and heightened consumer expectations for rapid delivery services, intensifying the challenges associated with the final leg of delivery. As social distancing measures became standard practice, there was a marked increase in the demand for contactless delivery options.
Companies, while complying with hygiene standards and sanitation protocols, were also required to implement further precautionary steps, including monitoring the body temperature of employees to ensure customer satisfaction and loyalty. Given the elevated risk of virus transmission through cash transactions, it became necessary to adopt contactless payment options. The pandemic compelled businesses to overhaul their delivery systems to meet the changing needs of consumers.
Solutions for Supply Chain Issues with the Last Mile Problems
Improve Customer-Warehouse Proximity:
Companies, while complying with hygiene standards and sanitation protocols, were also required to implement further preventive measures, including monitoring the body temperature of employees to ensure customer satisfaction and loyalty. Given the elevated risk of virus transmission through cash transactions, it became necessary to adopt contactless payment options. The pandemic compelled businesses to overhaul their delivery systems to fulfill the evolving needs of consumers.
Invest In Technology for Delivery Optimization:
Emerging technologies possess the potential to enhance processes through their ability to analyze real-time data, which facilitates improved decision-making. These advancements incorporate machine learning and artificial intelligence (AI) solutions for route optimization and driver assignment, allowing organizations to increase potential return on investment (ROI), minimize overall operational expenses, decrease the duration of the supply chain cycle, and efficiently plan routes for multiple destinations simultaneously.
Optimize Delivery Vehicle Routes and Dynamic Vehicle Routing:
Route optimization has the potential to reduce delivery times significantly. Advanced software can automatically generate schedules based on historical route data, considering time, location, vehicle capacity, and traffic conditions to recommend the most efficient paths.
Furthermore, any traffic updates impacting delivery schedules can be relayed to the driver in real time, enabling dynamic routing for the fleet.
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