What Makes Voice Shopping the Future of Mobile Commerce?
Retail Tech Insights | Wednesday, February 15, 2023
The convenience factor has played a significant role in the rise of e-commerce overall, and recent years have seen developments that make online shopping even easier.
Fremont, CA: Mobile commerce (m-commerce) is a branch of e-commerce that refers to purchases made through mobile devices, such as smartphones and tablets, instead of computers. It is a rapidly growing e-commerce trend that online retailers should consider for their business operations, voice shopping.
M-commerce and voice shopping are both seeing massive growth
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Growth trends are key to predicting e-commerce trends for years to come, so e-tailers should be aware that m-commerce and voice shopping are both seeing massive growth. Considering how mobile devices are well-suited to voice shopping, it's only logical that the two will intertwine.
As a result of their speed, convenience, and accessibility, voice shopping and mobile commerce are a perfect pairing. The convenience factor has played a significant role in the rise of e-commerce overall, and recent years have seen developments that make online shopping even easier.
Digital assistants are standard offerings in smartphones
Smartphones are one of the most popular voice shopping devices among consumers. Siri is a voice assistant that comes standard with iPhones, while Google Assistant can be configured with just a few taps on Android devices. According to these stock offerings, mobile devices will likely dominate voice shopping in the future.
Mobile devices, unlike smart speakers, are always nearby, so customers can make purchases regardless of where they are -- not just in the room where the Google Home is. Smartphones are a major driver of m-commerce in general, but voice assistants bridge the gap and make voice shopping a no-brainer for consumers.
Voice shopping improves the consumer experience
According to PwC research, 93 percent of users are satisfied with voice assistants, demonstrating the potential of voice-powered mobile commerce. Again, this can be attributed to their speed and convenience.
Through the use of mobile wallets and digital payment platforms, voice shopping via mobile devices also provides financial data security for consumers. Payment processors and facilitators that use encryption can give shoppers peace of mind and the confidence to purchase from online stores they are unfamiliar with before.
Although voice assistants are used for purchases in m-commerce, they don't have to be limited to that. It has been found that 51 percent of m-commerce shoppers research products using their voice assistants. Consumers can access voice assistants to discover new products and compare offerings from different brands, which lead to greater satisfaction when they make a purchase.
Modern consumers expect personalized shopping experiences
Because of its impact on modern e-commerce, personalization is an important part of the customer experience. Almost three-quarters (71 percent) of consumers expect personalized shopping journeys, and 76 percent say they are frustrated by one-size-fits-all experiences.
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