What Is The Winning Strategy of Today\'s Digital Retail World?

What Is The Winning Strategy of Today's Digital Retail World?

Retail Tech Insights | Wednesday, July 24, 2019

Retailers are on the verge of executing digital experimentation and discover new methods to win the hearts of today’s customers.

FREMONT, CA: The success of a retail business relies on the quality of its customers’ digital experience. It’s no doubt that only a digital approach can affect the emotions of the customers. Continuously engaging the customers digitally across hundreds of channels, devices, and interactions, businesses can win over the hearts and minds of the customers. Only a thorough understanding can achieve this. Data comprising the audience’s behavior and preferences is vital to strengthen this understanding. To accomplish this, companies ought to study each customer's data individually to make them actionable for the business. This can help in determining which unique data has the potential to deliver a great experience for the customers. For example, brands like Nike and Amazon are always experimenting on the digital experience to make their customers happy.

At the same time, retail CIOs have realized that without experimentation, retail owners can't identify if their use or data interpretation will drive the intended action, response, or business result. With digital testing, businesses can eliminate the guesswork with hard data leading to a higher revenue lift. Here are some experimental ideas for retail CIOs to embrace to drive more revenue.

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Simplifying Customer Experience

It is quite challenging to enhance responsive behavior from the customers by delighting them with gifts and rewards. Usually, shoppers prefer a store that allows them to select products from a limited list so they can easily navigate it through and make a purchase decision. Retailers can adopt various methods of presenting a list in different formats, staff-created lists, occasions, leverage frequently purchased items, price points, or user reviews. In this way, customers are provided with a smaller list to browse, and can confidently buy products.

Urging the Customers

On special occasions, shoppers excitingly buy and send gifts to family and friends. Retailers can take advantage of such opportunities and induce the customers to purchase gifts in a variety of ways, like displaying the number of days for an approaching festival. This will urge the shoppers to buy before it’s too late for fear of missing out. By inserting the hero image and integrating banners in the email campaigns are some typical methods to gain the attention of the customers. Further, retailers can utilize the A/B test, an experiment where two or more variants of a page are displayed to users randomly. It allows customers to compare two or more versions of a web page or other marketing assets to make a comparative analysis.

Employing “Benefits” Bar

As the competition among retailers is reaching its peak, they must search for options that can put them ahead of others. Many online businesses succeed in explaining their brand’s unique benefits, yet, they fail to address some of the value propositions like why should a consumer buy from them and more. To overcome this, they can display a “benefits bar” on a retailer’s site, especially above the fold and below the navigation menu. It is unique for each business and can make the value propositions apparent.

Looking forward, customer expectations are evolving, and retailers have to experiment with new ideas and deliver the most relevant and seamless experience for their customers.

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