The Influence of Technology on Order Fulfillment
Retail Tech Insights | Tuesday, March 03, 2020
As a result, the order fulfillment process has been overburdened by inefficiencies that have cost billions. Fortunately, order fulfillment technology is progressing in such a way that capabilities are evolving, decision-making is becoming more efficient, and the customer experience is getting better.
FREMONT, CA: Current order fulfillment technology reflects a concerted effort from 3PLs, e-retailers, and supply chain industry experts to reduce fulfillment costs and enhance the overall client experience.
Robotics technology: Warehousing and fulfillment centers face enormous pressure to profit on e-spectacular commerce's rise. Demand for speedier delivery has resulted in numerous logistical breakthroughs, but logistics is not the only component of the supply chain that can be improved.
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The majority of the e-commerce process occurs within fulfillment centers, where accuracy, speed, and efficiency are more important than anything else.
Automation technology advances at the rate at which order fulfillment operations may be optimized, automated, and improved, which is quite quick. This is excellent news for warehouses and fulfillment centers, which are under tremendous pressure to benefit on e-commerce's meteoric expansion.
Order management technology developments have resulted in automated systems that capture and integrate orders from many sources in one location, allowing fulfillment centers to:
- Assist with product advertising and offerings
- Oversee the processing and continuation of payments
- Carry out customer service functions
- Facilitate more effective management of the client relationship as a whole
Recent advancements in warehouse technology have enabled fulfillment centers to orchestrate all aspects of the warehousing and distribution process, from inventory management and pick/pack tasks to simplifying workflows to maximize efficiency.
Augmented Reality: If current labor trends continue, labor will become increasingly scarce. Faced with a severe shortage of skilled and unskilled labor, fulfillment centers are leveraging augmented reality technology to boost their existing personnel's speed, competence, and efficiency.
Wearable AI gadgets such as smart glasses are now being used by organizations such as DHL to assist shop floor pickers in determining where to place goods in a cart.
AI and Data Technology: Data is king, and advancements in data technology have enabled fulfillment centers to capture valuable data and apply its insights to supply chain decision-making processes.
Fulfillment centers are now maximizing their process optimization potential through advanced analytics platforms, logic-based technologies, and electronic data interchange. Indeed, data utilization has progressed to the point where AI is integrated into the order fulfillment process.
These robotic warehouse systems, powered by AI, increase the productivity of pick/pack processes by determining the most efficient picking routes and avoiding inefficient routes within the warehouse.
If trends hold, innovations in fulfillment technologies for order processing will continue to push the envelope of warehouse speed and efficiency for years to come.
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