Horatio Opens Bigger Office In New York City
Retail Tech Insights | Thursday, August 25, 2022
Horatio, headquartered at 900 Broadway, has served 70 clients nationally in just three years.
Fremont, CA: Horatio is a trusted partner for some of the world's fastest-growing companies and organizations. Through tailored customer experience assistance, their on-brand customer care staff assists them in using CX as a revenue generator. Horatio's headquarters are in New York City, with primary offshore operations in Santo Domingo and Santiago, Dominican Republic. In addition, Horatio has opened a new office in New York City. The new location at 900 Broadway in The Goelet Building marks an important milestone in Horatio's growth as it reaches out to more renowned businesses needing bespoke Customer Experience (CX) services.
Horatio, launched in 2018 by three Columbia Business School classmates, CEO Jose Herrera, COO Alex Ross, and CFO Jared Karson, has become a pioneer in the CX market by combining creative CX with technical solutions. Horatio offers a one-of-a-kind model that combines dedicated cross-cultural and bilingual agent teams (assigned exclusively to one client) with cutting-edge CX technologies. It has resulted in the firm growing fourfold in the last year alone.
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"As we become more digital, the need for quality customer service increases. It's our mission to change how people perceive the outsourcing industry because, historically, it's been viewed as commoditized, transactional and low quality. This isn't the case at Horatio – we're the engine helping power many of the fastest growing startups in the US," said Alex Ross, Horatio's co-founder and COO. "We set out to build Horatio with the intent of proving that none of those terms defined us. After partnering with Horatio, many of our clients see how they can use customer support to build their brand and differentiate their offering vs. the competition."
"Horatio's American expansion represents an important step for the company," said Jose Herrera, Horatio CEO and co-founder. "While the majority of our outstanding agents work from my home island, the Dominican Republic, we are thrilled about the expansion of our Manhattan office. Having a larger presence in New York allows us to better serve our clients, who are mainly based throughout North America."
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