Digital Innovation Booming in the Retail Industry
Retail Tech Insights | Wednesday, November 09, 2022
The potential of digital innovation in 2023 lies in the emerging new technologies in the digital ecosystem that can accelerate innovation.
FREMONT, CA: Retailers will witness the most significant acceleration of digital innovation in the near future. Groundbreaking technologies like 5G, AI, IoT, augmented reality (AR), virtual reality (VR), voice, low-code, and blockchain continue to advance significantly.
2023 will be the inflexion point when these technologies line up to reach maturity, triggering an innovation explosion. Retailers must adapt to these emerging trends and proactively plan their future course of action.
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The digital, data-driven world of 2023 will transform retailers' capabilities and how they must compete. Ubiquitous smart technologies will reveal the endless potential for how retail interactions and processes can be optimised. As customers hone their expectations around engagement, personalisation, and simplicity, translating data into insights will be a strategic imperative. Retailers should learn and adapt to market transitions, and customer needs in real-time.
A recent analysis revealed that digital-first businesses would begin constituting the majority of the economy in the coming year. In this digital economy takeover, new retail brands facing low batteries will enter available platforms to bring innovative solutions to market faster than ever. Low-code software development platforms will lead new developers into the scene, where employees with no requisite code skills are effective as professionals in building and refining applications. Harnessing advanced technologies to transform businesses will be synonymous with success. The digital economy will place new mature technologies at the disposal of retail innovators.
5G
5G connectivity is likely to pump through numerous devices in 2023. This will surpass 4G and pave a new digital lane. 5G enables networks to be 100 times faster than 4G networks, and latency is reduced to one millisecond. While 4G supports 1,000 connections per access point, 5G handles a million. These capabilities will guide in the period defined by unprecedented connectivity, empowering innovative solutions across every technology category on this list.
For retailers, devices and data collection mechanisms deployed throughout their supply chains—stores and apps—allow more granular insights and opportunities for real-time intervention. As connected devices permeate daily life, retailers’ understanding of customers’ journeys will move beyond purchase and product touchpoints to include a strong knowledge of consumers’ normal behaviours, preferences, and tendencies. Combining data streams in real-time to assemble holistic insight will evolve customer journeys, incorporating product context with the customer’s life to understand how products fit within it.
AI
AI will be an advanced market in the coming years. Tiny, powerful AI chips will add localised intelligence to every kind of product and the ability to process data locally and in real time. AI training will mature in 2023, taking only a few seconds. AI-powered businesses will respond to customers and competitors 50 per cent faster than their peers. Those retailers proficient with AI going forward will flourish and have a determining advantage.
The true potential of digital innovation in the coming years is in the synergy among these new technologies. The technologies in 2023’s digital ecosystem will depend on each other to accelerate innovation. Retailers desiring to introduce more digital services will require an agility revolution based on microservices architecture, APIs, and an improved ability to quickly iterate highly modular applications.
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