Advanced Analytics as a Transformational Tool for Retailers
Retail Tech Insights | Monday, December 28, 2020
When merchandising improves with the help of analytics, it can create substantial value for the enterprise.
FREMONT, CA: Today’s retailers operate in an environment of competitive and financial pressure, in which they must handle multiple formats, ever-changing consumer preferences, and vast volumes of data. To succeed, they must capitalize on current data and analytics to transform their merchandising. Making analytics work effectively means retailers must take an integrated approach to strategy, organization, and technology levers. Here is how it is done.
• Focus on Customer
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Top retailers have a relentless drive to localize, personalize, and curate the offer to keep customers happy. They will spend substantial time understanding consumer needs and broader trends in their segment. Every product category will be streamlined to what customers value most, across all dimensions: availability, product value, consumer choice, novelty, and other factors. Brands that deliver on customer requirements and financial metrics will be prioritized; those that don’t offer will lose their place in the assortment.
• Automation of Tasks
Tools will be integrated into processes, empowering teams to make data-driven decisions rather than over-depending on instinct and experience. A tight link will establish strategy, findings, and outcomes. Automated tools will take over the routine activities with greater efficiency and effectiveness and better performance. That will free teams to spend more time on higher-value tasks, such as curating assortments, localizing and personalizing products, and partnering with supplier partners to offer better outcomes at lower costs. Teams will also be more responsive to shifts in the market and identify and deploy changes rapidly.
• Continuous Enhancement
The final factor will be a culture of continuous enhancement on two levels. First, the retailer will capture feedback from customers and supply chain partners, sales performance, and quickly adjust to improve its services continually. Second, the organization itself will always be enhancing in faster innovation, more convenience for customers, and keeping costs reduced. New tools and processes will be kept seamless for the initial rollout, with different abilities added over time.
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