7 Ways Big Data Will Transform Ecommerce in 2020
Retail Tech Insights | Tuesday, February 04, 2020
With the growth of ecommerce, the volume of stored data increases, and this will possibly impact the way merchants utilize the data to boost their businesses further
FREMONT, CA: As ecommerce soars, it has produced a massive amount of mostly unused data. But this will change as merchants will increasingly use the data to improve their businesses, all the while protecting consumer data.
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Marketers will aim to understand customer behavior by taking advantage of the data on social media sites. Retailers will move from using net promoter scores and surveys to examining qualitative and quantitative information. Merchants will manually sort the opinions of customers and expectations around products, product types, and the business overall. And in time, these data will be collected for existing insights.
Enhance Automation
The use of chatbots for customer service can improve precision and response time. Automating repetitive tasks saves not only human resources but also enhances the customer experience. However, many will have variations that require human intervention.
Personalized Stores
Integrating search and purchase history of customers and look-alike visitors will create a much more personalized shopping experience. This will convert to higher conversion rates and more cross-sell opportunities.
Better Prediction
Merchants can obtain an intelligence platform or employ a machine learning expert who can forecast in R or Python, which will allow the business to move much faster. Also, it will help forecast sales, optimize prices, and predict demand.
Increase Cross-Border Sales
Merchants can penetrate global markets with little investment through automated language and currency translation, simplify shipping, and local payment options. There are also shipping platforms and plugins which can calculate the exact worldwide transit cost at checkout.
Strict Privacy Laws
Governments around the world, such as Europe, Korea, and California, are imposing strict privacy laws on the collection and use of consumer data. Merchants will have to shell out money on legal fees, employees, leading to a decrease in marketing capabilities and consumer experience.
Personalized Marketing
Marketing to different types of customers requires collecting and segmenting data. Merchants will send multiple email variations based on customer segments.
See also: Top E-Commerce Solution Companies
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