Eugene Voronov, Executive Vice President & General Manager, Mi9 RetailEugene Voronov, Executive Vice President & General Manager
Rapid technological advancements and shifting consumer preferences are reshaping the retail landscape.

To remain competitive and capitalize on these changes, retailers require a flexible merchandising management system that provides accurate business intelligence and integrates various core merchandising functionalities together.

For mid-market retailers, it is important to minimize the integration of multiple solutions as it always leads to complexity. With Mi9 Retail, we can support your Merchandise Management operations on one platform


Launched in 2002, Mi9 Retail was formed after the founders identified a market need for a world-class merchandise management system suited to the needs of complex, high SKU-volume businesses.

Today, Mi9 offers a comprehensive suite of solutions, leading with their flagship merchandise management platform “Mi9 Merchant” supplemented by point of sale, business intelligence, and e-commerce, all connected to a common analytics framework.

Mi9 Retail offers their retail systems on Mi9 Cloud, powered by Google Cloud Platform (GCP) with each retailer having a dedicated single-tenant infrastructure with both staging and production environments. This cloud offering includes all expected maintenance, free upgrades, backups, disaster recovery while relying on always advancing technology from Google. Mi9 Cloud undergoes a yearly SOC 2 Type 2 audit.

“Our mission is to develop great software that delights end users by excelling in design and functionality. We stay close to our customers to understand their true needs and build strong partnerships. We must focus on bringing innovation and great service to our customers.” says Eugene Voronov, EVP and GM.

Mi9 Merchant assists retailers in incorporating real-time inventory data into their purchasing, replenishment, pricing and promotions, and inventory processes. It also includes Merchant Store Portal and Merchant Mobile Application enabling store personnel to manage inventory such as cycle counts, inventory adjustments and movements, customer order fulfillment, receiving and shipping, label printing, purchasing, and more. The system is also capable of addressing more complex franchise business requirements with location and product access rights.

Mi9 Intelligence and Mi9 POS are considered companion systems to Mi9 Merchant. In role-based dashboards, Mi9 Intelligence provides real-time actionable insights, KPIs, and reports while Mi9 POS improves customer engagement in areas such as POS, customer service, and order management.

Mi9 eCommerce is a complete eCommerce solution for D2C and B2B including OMS, CMS, CRM and more.

“For mid-market retailers, it is important to minimize the integration of multiple solutions as it always leads to complexity. With Mi9 Retail, we can support your Merchandise Management operations on one platform.” says Eugene Voronov.

With two decades of experience, the Mi9 team continues to innovate to make their solutions more efficient and user-friendly for their customers.