Gusti Indra, Chief Executive Officer, MallnessGusti Indra, Chief Executive Officer
Today, most shoppers not just hop from one shop to another; they also hop across multiple channels. Sometimes they end up making online purchases even as they stand in the queue at the physical store or use smartphones as shopping assistants. As a result, retailers recognize the omnichannel marketing strategy as crucial for their business. Thus, it’s time that you understand the significance of omnichannel marketing on your business and leverage it to create a unique experience for your customers and maximize ROI. Enter Mallness.

A leading retail technology and consultancy company, Mallness solutions provide malls and retailers with an omnichannel platform to control both online and offline channels in one single place—optimize sales, marketing, operations, and customer experience, including inventory, logistics, and analytics from all different channels. With Mallness, clients can increase their conversion rate and average transaction value with the help of fully integrated retail technology. The firm believes that the various complex retail processes can and should be streamlined digitally, giving brands the resources they need to succeed in a rapidly changing industry. With Mallness, customers gain a strong strategic partner that offers innovative retail solutions – from store planning to merchandising to retail execution.

innovative retail solutions – from store planning to merchandising to retail execution.
With decades of experience helping retailers align their buying, planning, and merchandising processes, Mallness improves how an organization presents the right products in front of consumers. From strategy to execution, the firm provides holistic services to make clients smarter retailers.

Launched in 2017, Mallness took the first step in bringing back online users to shop at offline stores in Indonesian shopping malls

By adapting to the latest technology, Mallness can help malls be productive and profitable in this era of online shopping. Its proprietary technology solution drives foot traffics by using an Online to Offline strategy and omnichannel marketing. Not only that, Mallness’ solutions allow malls to be more efficient in managing their tenant, event, and marketing. Side by side, the company works in partnership with local businesses to provide an outsourced tech platform tailored to their specific needs, which can drive significant revenue uplift.

Local businesses and communities are at the heart of the Mallness’ mission. To that end, Mallness aims to enhance the shopping experience through its technology. Launched in 2017, Mallness took the first step in bringing back online users to shop at offline stores in Indonesian shopping malls. While the e-commerce industry is growing, it cannot replace the customer experience of physically touching their product. We believe that combining both benefits will significantly enhance the way people shop. And by partnering with key players in cutting-edge technology, we can bring the best experience for the customer.

Though Mallness has already started getting international attention, its platform is focused on digitalizing the high streets of Jakarta. It has exciting new developments in store and plans to expand operations across other verticals. Currently, Mallness is working with big players who motivate it to develop cutting-edge solutions. It has bridged the gap between retailers and technology, taking their revenue to millions. With such innovation and a strong value proposition in place, it stands to reason that well-renowned brands rely on Mallness to make the future of retail more flexible and agile. Marching ahead, Mallness is looking forward to expanding its operations in Asia and Australia. With shops re-opening after the COVID-19 pandemic, the future looks bright for Mallness.