Carter’s

SuJung Kim

In 2013, Carter’s, an esteemed children’s apparel store, made a strategic decision to recruit SuJung Kim as its Program Manager for Supply Chain and Finance. This move has since proven to be a game-changer for the company, contributing significantly to its continued success and growth.

From the moment Kim stepped into the role, she had a clear vision for transformation. She quickly took charge, orchestrating major acquisitions, streamlining operations and leading the implementation of the SAP finance system. These were not just tasks to complete. They were critical steps in building Carter’s long-term success. Her ability to optimize multi-channel distribution strategies redefined efficiency, creating a ripple effect throughout the company. The results were undeniable. Soon enough, she was promoted to Director of Retail Finance, Order Management Systems and Store Technology for North America.

With a new title came broader responsibilities, and Kim embraced them fully. She took ownership of Carter’s technology infrastructure, ensuring that essential systems, from point of sale to workforce management tools, operated seamlessly. She spearheaded the integration of the sterling order management system with finance, customer relationship management and warehouse management systems, creating a more agile and responsive retail ecosystem. Transactions became faster, smoother and more reliable across all sales channels.

Kim understood that operational strength needed to align with customer expectations. She recognized the growing demand for convenience and took the lead in Carter’s omnichannel transformation. Innovations like buy online and pick up in store, along with curbside pickup, became part of the customer experience under her direction. These advancements connected Carter’s digital and physical sales channels and ensured shoppers had a smooth and unified journey regardless of how they chose to shop.

Her strategic impact extended far beyond technology implementation. She collaborated closely with C level executives, aligning IT initiatives with corporate objectives to ensure every digital advancement contributed to Carter’s broader growth strategy. Her ability to balance vision with execution was evident in the way she optimized budgets, led large-scale projects and managed global enterprise teams with precision and agility. Every decision she made strengthened the company’s foundation for future success.

Kim’s expertise did not emerge overnight. She built her career on a solid foundation, starting as a Technical Lead at United Health Group before stepping into managerial roles at Accenture LLP. Her role as Program Manager at Aldata allowed her to gain hands-on experience in implementing complex solutions for order management, forecasting and logistics. Along the way, she earned a Project Management Professional certification, reinforcing her ability to navigate high-stakes projects with confidence and efficiency.

Now, as Senior Director of Store and Order Management Technology at Carter’s, Kim is leading transformation on an even greater scale. She is shaping the company’s future by overseeing strategic initiatives that drive innovation and operational excellence. Her influence extends across the retail industry, where she is redefining leadership in technologydriven commerce. Through her ability to embrace change, execute visionary strategies and set new industry benchmarks, she continues to prove that the right leadership can turn ambition into lasting success.