LONDON, UK : AI in Retail 2026 returns to London on 16 November 2026, bringing together 150+ senior leaders responsible for AI, technology, data, digital commerce, customer experience, retail operations, supply chains and business transformation. Produced by the team behind London Tech Week, the event comes at a critical inflection point for the retail industry, as organisations shift from AI as a tool to AI as an operating model.

In 2025, we examined the areas of the retail enterprise where AI is already delivering measurable results. In 2026, the question is bigger: how do we move from isolated pilots to enterprise-wide AI transformation? Leaders are now deploying AI agents across customer journeys and operations, embedding real-time decision-making into stores and supply chains, and using AI to replace workflows rather than simply enhance them.

Through practical case studies, interactive discussions and real-world examples, AI in Retail 2026 will explore what the AI-native retail organisation looks like, how to scale systems rather than pilots, and where AI is already transforming decision-making across the business.

The event is designed exclusively for senior retail leaders seeking to deliver measurable AI impact across their organisations. Attendees will exchange ideas in interactive roundtables, connect with relevant peers and solution providers through curated 1:1 meetings, and gain actionable insights from industry practitioners leading AI transformation at scale.

2026 Speakers Announced

AI in Retail has unveiled its speaker lineup, featuring senior leaders from some of the UK and Europe's most innovative retail organisations driving real-world AI adoption:

• Ross Beaumont, Product and Technology Director, Selfridges

• Muktar Mahama, Head of Digital Product, The Very Group

• Denise Fender, SVP Customer, Colleague & Channel Technology, Pandora

• Pascal Hahn, VP Product Experience, Zalando

• Vivien Lantree, Head of Data Protection & DPO, L'Oreal

What to Expect at AI in Retail 2026

The event has been redesigned to deliver a more interactive, practical and outcomes-focused experience for senior retail technology and business leaders:

1. Practical Case Studies & Real-World Applications

Hear from 20+ leaders from the top 50 UK and European retailers sharing practical AI success stories and lessons learned across 15+ exclusive sessions. Explore how retailers are scaling AI, strengthening data capabilities, transforming e-commerce and omnichannel experiences, improving store and supply-chain operations, and delivering greater value for customers.

2. Interactive Roundtables

Gain guaranteed insights and drive change in interactive discussions with peers facing similar challenges, exploring topics including:

• Scaling AI from pilot to production

• Building the data foundations for intelligent retail

• Deploying AI agents across customer service and operations

• Measuring ROI and demonstrating business value

• Navigating governance, ethics and regulatory considerations

3. Curated 1:1 Meetings

VIPs take part in curated meetings matched to their priorities and business needs, connecting with relevant solution providers and retail peers through a structured experience designed to facilitate meaningful conversations and partnerships.

4. Engage, Interact, Connect

Join live Q&As, breakouts and roundtables designed to spark real conversations with fellow AI leaders. Network with 150+ senior retail professionals at Director level or above during networking periods, with access to the AI in Retail App to connect, arrange meetings and plan your day. Build new connections during the post-event drinks reception.