18Building a Mechanization Capability in a Global Grocery RetailerOliver Baggaley,Director Global Mechanization, Ahold Delhaize20Seamless Payment SystemsKai Lindström,Vice President of Payments,SOK22The Secret to Improving Your Customer Experience: Prioritizing the Front-Line AssociateAlex Tallman, Director of Retail Experience & Education, Fleet Feet24Transforming Retail Operations in the Digital-First EraViktor Manev,Founding and Managing Partner, andStefan Juhls,Operating Partner,IMPETUS CapitalCXO INSIGHTSCXO INSIGHTS14Elevating the Customer Experience through TechnologyWes Dudley,Vice President of Customer Experience,Broad River RetailTOP 10RETAILCIO's2024PAGE 26
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